Terms and Conditions

Welcome to ("Shades Of Artist", "SOA"). Please read these Terms and Conditions carefully before using our services. By placing an order, accessing, or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Definitions

“Company” refers to ["Shades Of Artist", "SOA"], the provider of the portrait services.

“Customer” means the individual or entity who places an order through the website.

“Order” means any request by a Customer for the purchase of a portrait.

“Artwork” means the portrait or artistic creation produced by the Company per Customer’s order.

2. Order Process & Acceptance

All orders are subject to acceptance by the Company. The Company reserves the right to accept, modify, or reject any order for any reason, including but not limited to product availability, errors in pricing or product descriptions.

Upon successful placement of an order, a confirmation email will be sent. This confirmation does not signify acceptance of the order but a receipt of the order. The contract between the Customer and the Company is formed only upon acceptance of the order, which may be when the artwork begins to be created or when payment is confirmed.

3. Payment

Payment for orders must be made in full before the start of artwork production. We accept all major credit/debit cards and other payment methods displayed on our website. Prices are displayed in [INR] and include applicable taxes unless stated otherwise.

The Customer agrees to pay all applicable fees, taxes, and charges associated with the order.

4. Shipping Policy

The Company will ship the completed portrait within 2 business days after completion. Delivery generally takes between 3 to 7 business days but can take longer under rare or unforeseen circumstances (e.g., shipping carrier delays, customs inspection, force majeure events).

Customers may select expedited shipping options for an additional fee at checkout. The Company will not be liable for any delay in delivery beyond its direct control.

In the event of order cancellation after the artwork has been shipped, the shipping fee may not be refundable.

5. Return and Refund Policy

Due to the unique nature of the artwork, returns are not accepted for any reason.

Refunds are generally not provided once the order has been completed and shipped or after 24 hours from order placement.

You may contact our support team to request cancellation of your order within 24 hours of placing it. If approved, you will receive a full refund subject to possible deductions of service fees as determined by the Company.

The Company reserves the right to withhold or deduct any reasonable fees or charges from refunds, including but not limited to payment processing fees or costs related to order processing.

6. Changes, Modifications & Final Decisions

The Company reserves the exclusive right to modify, amend or update these Terms and Conditions at any time without prior notice. Continued use of the website or services constitutes acceptance of such changes.

In case of any dispute, disagreement, or claim related to your order or these Terms, the Company’s decision shall be final and binding.

7. Intellectual Property Rights

All content on the website, including but not limited to artwork images, logos, text, graphics, and designs, are the exclusive property of the Company or its licensors.

The Customer is granted a non-exclusive license to use the purchased artwork for personal use only. Any commercial use, reproduction, distribution, or modification requires explicit prior written permission from the Company.

8. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of the website, products, or services.

The Company’s total liability for any claims arising out of or relating to these Terms or your purchase shall not exceed the total amount paid by you for the product in question.

9. Customer Obligations

  • You confirm that all information provided for your order is accurate and complete.
  • You acknowledge that artwork interpretation involves artistic judgment and slight variations may occur.
  • You agree to comply with all applicable laws and regulations in using the website and the purchased products.

For more information about how we collect, use, and protect your data, please view our Privacy Policy and Cookie Policy.

11. Dispute Resolution and Governing Law

Any disputes arising out of or in connection with these Terms shall be governed by the laws of [India/RJ].

You agree that any legal action or proceeding shall be brought exclusively in the courts located within [India/RJ].

12. Force Majeure

The Company shall not be responsible or liable for any failure or delay in performance caused by reasons beyond its reasonable control, including but not limited to natural disasters, strikes, war, terrorism, pandemics, or government regulations.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remainder shall continue in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding your use of the website and purchase of products and supersede any prior agreements or understandings.

15. Contact Information

If you have any questions about these Terms, please contact us through our Contact Page.